game not arrived !

by Mrs A Culhane
(United kingdom)

I ordered the Wild West game on the 14th October, it has still not arrived. We need it urgently, to be able to give out the characters.
I look forward to your immediate response .

My response:

I assume that you mean either Way out West or Who Shot the Sheriff ?

Anyway, the payments for both of those are processed by the publishers, Freeform Games.

What should have happened is that when payment was processed then you would have been sent an email with the download files. This is sometimes marked as spam by your email provider - so it's worth checking your spam folder.

The other thing to do is contact Freeform Games direct, with the email that you used to buy the game so that they can identify you. They'll send you another email so that you can download the files.

I've also drawn this to Freeform Games attention so that they can check their records.

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