troubleshooting questions

Troubleshooting questions - what to do when something goes wrong (problem opening the file, payment troubles and the like).

what happens if I the publisher's website doesn't load?

Unfortunately the internet isn't infallible, and sometimes it breaks.

So sometimes when you click on a link from my site you get a blank page, or an error.

Usually, the best thing to do is wait a few minutes. That usually does the trick.

Sometimes, however, the publisher's website has crashed, and that can take a bit longer to resolve.

In that case, get back in touch with me and I'll see if I can get hold of them (they sometimes have a Facebook page, or I can email them).

If I have a problem, who do I contact?

If you’ve got a query about murder mystery games in general, please feel free to contact me.

However, if it’s a query about passwords, payment, downloading the games, or the actual files themselves – you should contact the publishers.

Why do some pages come out blank when I print?

This can be a problem with older versions of Adobe Acrobat Reader.

The best thing you can do is upgrade to the latest version.

Sometimes the files aren't very backwards-compatible and often simply upgrading to the latest version solves the problem.

Click here to download (or upgrade) Adobe Acrobat Reader for free.

Got a murder mystery game question?

If you need to ask me a question, either use this page or just type your question into any of the Facebook comments fields at the bottom of many of the pages.

And please check the FAQ first - your question has probably been asked before!

New! Comments

Have your say about what you just read! Leave me a comment in the box below.

Don't know where to start?

Here's my suggested quick route through the site:

Step 1 - Go to Choosing a Game to choose the game that suits your party best.

Step 2 - Review the Tips for Hosts for helpful advice.

Step 3 - If you want to keep up to date with the latest murder mystery game news, click on my What's New page.

Step 4 - Once you've had your party - tell me how it went! Click here to tell me your murder mystery party story.

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