Payment made but game not received

I have made a payment for the Way out West murder mystery party on-line, but have not received anything.

It is urgent as my party in on this Friday.

My response:

I'm sorry if my reply is late - I'm afraid I have been away for a few days and unable to check my email. (In general I do recommend that you organise your party well in advance so that if you get a glitch like this you can get it sorted early.)

I'm also sorry that I can't really help you with queries about receiving the games after purchase. You see, the games are purchased direct from the publishers. (You clicked through to them from my site, however.)

So as I don't have any records of the transactions, I'm afraid I am unable to resolve payment queries.

However, I will forward your comment to the publishers (Freeform Games) for their action.