troubleshooting questions

Troubleshooting questions - what to do when something goes wrong (problem opening the file, payment troubles and the like).

what happens if I the publisher's website doesn't load?

Unfortunately the internet isn't infallible, and sometimes it breaks.

So sometimes when you click on a link from my site you get a blank page, or an error.

Usually, the best thing to do is wait a few minutes. That usually does the trick.

Sometimes, however, the publisher's website has crashed, and that can take a bit longer to resolve.

In that case, get back in touch with me and I'll see if I can get hold of them (they sometimes have a Facebook page, or I can email them).

If I have a problem, who do I contact?

If you’ve got a query about murder mystery games in general, please feel free to contact me.

However, if it’s a query about passwords, payment, downloading the games, or the actual files themselves – you should contact the publishers.

Can I call you if I have a problem?

Unfortunately I can't provide telephone assistance as this site is a one-man band!

I always reply to anyone who contacts me (either through this page or the Facebook comments fields at the bottom of many of the pages), but not via telephone.

Why do some pages come out blank when I print?

This can be a problem with older versions of Adobe Acrobat Reader.

The best thing you can do is upgrade to the latest version.

Sometimes the files aren't very backwards-compatible and often simply upgrading to the latest version solves the problem.

Click here to download (or upgrade) Adobe Acrobat Reader for free.

Got a murder mystery game question?

If you need to ask me a question, either use this page or just type your question into any of the Facebook comments fields at the bottom of many of the pages.

And please check the FAQ first - your question has probably been asked before!

(Alternatively, try the "Search this site" search box in the top right of the page. You may find that easier.)

Comments

Have your say about what you just read! Leave me a comment in the box below.

Don't know where to start?

Here's my suggested quick route through the site:

Step 1 - Go to Choosing a Game to choose the game that suits your party best.

Step 2 - Review the Tips for Hosts for helpful advice.

Step 3 - If you want to keep up to date with the latest murder mystery game news, click on my What's New page.

Step 4 - Once you've had your party - tell me how it went! Click here to tell me your murder mystery party story.

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    I paid for a game but it is WAY more complicated than I would have liked and there is no way this is going to work for my party. I am looking for a refund.

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